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Terms of Service

TECNOTO LLC — Effective April 20, 2026 — Last Updated April 20, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and TECNOTO LLC, a Florida limited liability company ("TECNOTO," "we," "us," or "our"), governing your access to and use of all TECNOTO websites, platforms, products, and services, including but not limited to TradesQueue, epicSPOTLIGHT, CloserX, AI Voice solutions, and technology advisory services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

2. Account Registration and Security

  • You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
  • You agree to notify TECNOTO immediately at support@tecnoto.com if you suspect unauthorized access to your account.
  • TECNOTO reserves the right to suspend or terminate accounts that violate these Terms or pose a security risk.

3. Description of Services

TECNOTO provides the following categories of services:

  • Technology advisory: Vendor-neutral evaluation, recommendation, and procurement of technology solutions including connectivity, SD-WAN, UCaaS, CCaaS, cloud, cybersecurity, and related services.
  • AI Voice solutions: AI-powered voice agents that handle inbound and outbound calls, qualify leads, route conversations, and provide automated voice responses on your behalf.
  • SaaS platforms: Web-based software products including TradesQueue (construction scheduling), epicSPOTLIGHT (marketing), and CloserX (AI sales), each subject to their own supplemental terms where applicable.
  • SMS and voice communications: Automated messaging and voice services provided through third-party carriers including Twilio, subject to the telecommunications terms in Section 7.

4. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable local, state, national, or international law or regulation.
  • Send unsolicited commercial messages (spam), including SMS or voice messages, without proper recipient consent as required by the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state laws.
  • Transmit messages that are deceptive, fraudulent, misleading, harassing, threatening, defamatory, or obscene.
  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
  • Interfere with, disrupt, or attempt to gain unauthorized access to TECNOTO systems, servers, or networks.
  • Use automated tools (bots, scrapers, crawlers) to access the Services without prior written consent from TECNOTO.
  • Reverse engineer, decompile, or disassemble any portion of the Services.
  • Upload or transmit viruses, malware, or any code designed to disrupt or damage the Services.
  • Use the Services to store or transmit content that infringes the intellectual property rights of any third party.
  • Resell, sublicense, or redistribute the Services without written authorization.

5. Payment Terms

5.1 Fees and Billing

Certain Services require payment of fees. All fees are stated in U.S. dollars and are due in accordance with the billing cycle selected at the time of purchase. Payments are processed through Stripe. You authorize TECNOTO to charge your designated payment method for all applicable fees.

5.2 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of the Services, excluding taxes based on TECNOTO's net income.

5.3 Late Payment

Overdue balances may accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. TECNOTO reserves the right to suspend access to the Services for accounts with unpaid balances exceeding 15 days past due.

5.4 Refunds

Fees are non-refundable except where required by law or as otherwise specified in a written agreement. If TECNOTO materially fails to provide a paid Service, you may request a pro-rated credit for the affected period by contacting billing@tecnoto.com.

6. Intellectual Property

6.1 TECNOTO Ownership

All rights, title, and interest in and to the Services, including software, designs, documentation, trademarks, trade names, logos, and all related intellectual property, are and remain the exclusive property of TECNOTO LLC. These Terms do not grant you any ownership rights in the Services.

6.2 Limited License

Subject to your compliance with these Terms, TECNOTO grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your subscription or engagement.

6.3 Your Content

You retain ownership of all data, content, and materials you upload to or create within the Services ("Your Content"). You grant TECNOTO a limited license to host, process, and display Your Content solely as necessary to provide the Services. TECNOTO will not use Your Content for any purpose other than providing the Services unless you provide written consent.

7. Telecommunications Compliance (A2P, TCPA, and Related Regulations)

This section applies to all Services that involve the sending or receiving of SMS messages, MMS messages, or voice calls, including AI Voice solutions.

7.1 Application-to-Person (A2P) Messaging Compliance

TECNOTO registers all messaging campaigns in compliance with A2P 10DLC (10-Digit Long Code) requirements established by The Campaign Registry (TCR) and enforced by U.S. mobile carriers. You agree to:

  • Provide accurate business information for campaign registration, including legal business name, EIN, business address, and contact information.
  • Accurately describe the purpose and content of your messaging campaigns during the registration process.
  • Comply with all carrier-imposed throughput limits and messaging guidelines.
  • Not use the Services to send messages from unregistered campaigns or through unapproved channels.

7.2 TCPA Compliance

You acknowledge and agree that you are responsible for complying with the Telephone Consumer Protection Act (47 U.S.C. 227) and all implementing regulations issued by the Federal Communications Commission (FCC). This includes, but is not limited to:

  • Prior express written consent: You must obtain prior express written consent from each recipient before sending marketing or promotional messages. Written consent must comply with the E-SIGN Act and include a clear disclosure that the recipient agrees to receive automated messages, the identity of the sender, and that consent is not a condition of purchase.
  • Prior express consent: For informational or transactional messages, you must obtain prior express consent from each recipient.
  • Opt-out processing: You must honor all opt-out requests (STOP) within the timeframe required by law. TECNOTO automatically processes STOP requests. You must not re-enroll any recipient who has opted out without obtaining new consent.
  • Do-Not-Call compliance: You must maintain and honor an internal Do-Not-Call list and must not send messages to numbers on the National Do-Not-Call Registry unless an applicable exemption applies.
  • Calling hours:Automated calls and texts may only be sent between 8:00 AM and 9:00 PM in the recipient's local time zone, unless the recipient has provided explicit consent to be contacted outside these hours.

7.3 CAN-SPAM Act Compliance

To the extent any messages sent through the Services constitute commercial electronic messages, you agree to comply with the CAN-SPAM Act (15 U.S.C. 7701 et seq.), including providing accurate sender identification, a valid physical address, and a clear opt-out mechanism.

7.4 State Telecommunications Laws

You are responsible for compliance with all applicable state laws governing telemarketing, automated communications, and consumer privacy, including but not limited to the Florida Telephone Solicitation Act (Fla. Stat. 501.059), the California Consumer Privacy Act (CCPA), and any state mini-TCPA statutes.

7.5 AI Voice Specific Terms

When using TECNOTO AI Voice solutions, the following additional terms apply:

  • AI voice agents must identify themselves as automated systems at the beginning of each call when required by applicable law.
  • You are responsible for ensuring that the use of AI voice agents complies with all applicable federal, state, and local disclosure requirements for automated calling systems.
  • Call recordings, transcripts, and metadata generated by AI Voice solutions are governed by the data retention and security provisions of our Privacy Policy.
  • You must comply with all applicable wiretapping and call recording laws, including obtaining consent for call recording in two-party consent jurisdictions (e.g., California, Florida, Illinois).

7.6 Messaging Content Standards

All messages sent through TECNOTO platforms must comply with Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices. Prohibited content includes, but is not limited to:

  • SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco) in violation of carrier policies.
  • Phishing, smishing, or any messages designed to fraudulently obtain personal information.
  • Messages promoting illegal activities, controlled substances, or unlicensed financial services.
  • High-risk financial messaging (payday loans, cryptocurrency promotions) without proper carrier approval.

7.7 Your Responsibility

You are solely responsible for the content and legality of all messages and calls initiated through your use of the Services. TECNOTO provides the platform and infrastructure. You, as the sender of record, bear all responsibility for consent management, content compliance, and adherence to telecommunications law. TECNOTO is not liable for any claims, fines, or penalties arising from your failure to comply with applicable telecommunications regulations.

8. Data Protection and Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Services, you acknowledge that you have read and agree to the Privacy Policy.

9. Service Availability and Modifications

  • TECNOTO will use commercially reasonable efforts to maintain the availability of the Services but does not guarantee uninterrupted access.
  • We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with reasonable notice where practicable.
  • Scheduled maintenance windows will be communicated in advance when possible.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TECNOTO does not warrant that the Services will be error-free, uninterrupted, or free of harmful components. TECNOTO does not warrant the accuracy, reliability, or completeness of any technology recommendations, assessments, or advisory opinions provided through the Services.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TECNOTO, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF TECNOTO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TECNOTO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TECNOTO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless TECNOTO and its officers, directors, members, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Services.
  • Your violation of these Terms.
  • Your violation of any applicable law or regulation.
  • Your violation of telecommunications regulations, including TCPA, A2P, CAN-SPAM, or any state consumer protection law.
  • Any messages or calls sent through the Services by you or on your behalf.
  • Your Content, including any claim that Your Content infringes the rights of a third party.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting support@tecnoto.com. Termination does not entitle you to a refund of prepaid fees except where required by law.

13.2 Termination by TECNOTO

TECNOTO may suspend or terminate your access to the Services immediately and without prior notice if you: (a) violate these Terms; (b) engage in activity that poses a security risk or legal liability to TECNOTO or its users; (c) fail to pay fees when due; or (d) become subject to bankruptcy or insolvency proceedings.

13.3 Effect of Termination

Upon termination, your right to access the Services ceases immediately. TECNOTO will retain your data for 30 days following termination to allow retrieval, after which it will be permanently deleted, except for records we are required to retain by law (including SMS compliance logs retained for 5 years per telecommunications regulations).

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles.

14.2 Informal Resolution

Before initiating any formal proceedings, you agree to contact TECNOTO at legal@tecnoto.com and attempt to resolve the dispute informally for at least 30 days.

14.3 Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Sarasota County, Florida, or remotely at the mutual agreement of the parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, the entirety of the arbitration provision in this section shall be null and void.

14.5 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any supplemental terms for specific Services, constitute the entire agreement between you and TECNOTO concerning the Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15.3 Waiver

The failure of TECNOTO to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under them without the prior written consent of TECNOTO. TECNOTO may assign these Terms without restriction.

15.5 Notices

TECNOTO may provide notices to you via email to the address associated with your account or by posting notice on the Services. You are responsible for keeping your contact information current. Notices are deemed received 24 hours after email is sent or upon posting to the Services.

15.6 Force Majeure

TECNOTO shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, labor disputes, government actions, power failures, internet disruptions, or carrier outages.

16. Contact Us

If you have questions about these Terms of Service, contact us at:

TECNOTO LLC
Email: legal@tecnoto.com
Website: tecnoto.com
Sarasota, FL