Privacy Policy

TECNOTO LLC ("TECNOTO," "we," "us," or "our") operates technology platforms and software-as-a-service products including, but not limited to, TradesQueue (tradesqueue.com), epicSPOTLIGHT (epicspotlight.com), and CloserX (closerx.ai). This Privacy Policy describes how we collect, use, disclose, and protect information across all TECNOTO products and services.

By using any TECNOTO product or service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number, company name, and billing address when you create an account or subscribe to a service.
• Business data: Information you input into our platforms, such as project addresses, subcontractor contact details, scheduling data, and financial information (e.g., loan balances, construction loan rates).
• Payment information: Credit card and billing details processed through Stripe. TECNOTO does not store full credit card numbers on our servers.
• Communications: Messages you send through our platforms, support inquiries, and feedback.

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, timestamps, and interaction patterns.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Cookies and similar technologies: See Section 8 (Cookie Policy) below.

1.3 Information from Third-Party Services

• SMS and voice data: Our platforms send and receive SMS messages and voice communications through Twilio. Message content, sender/recipient phone numbers, timestamps, and delivery status are logged for service operation, compliance, and quality purposes.
• Authentication providers: If you sign in through a third-party provider, we receive basic profile information as authorized by that provider.

2. How We Use Your Information

• To provide, maintain, and improve our products and services.
• To process transactions and send related information (confirmations, invoices, receipts).
• To send SMS scheduling messages, availability requests, confirmations, and operational notifications on behalf of our customers and to their designated contacts.
• To facilitate voice communications (AI-powered and otherwise) through our platforms.
• To detect, prevent, and address technical issues, fraud, and security threats.
• To comply with legal obligations, including telecommunications regulations (TCPA, A2P 10DLC).
• To communicate with you about your account, service updates, and, only with your consent, promotional offers.
• To generate aggregate, de-identified analytics to improve our services.

3. SMS and Voice Communications

Certain TECNOTO products send automated SMS messages and/or initiate voice communications on behalf of our customers. The following terms apply:

3.1 Consent and Opt-In

We obtain consent before sending automated SMS messages to any individual. For platforms like TradesQueue, recipients (e.g., subcontractors) receive a one-time opt-in request before any scheduling messages are sent. Only after the recipient affirmatively replies YES are they enrolled to receive messages.

3.2 Message Frequency and Content

Message frequency varies based on the service and user activity. Messages may include scheduling requests, appointment confirmations, status updates, and operational notifications. Message and data rates may apply.

3.3 Opt-Out

Recipients of automated SMS messages may opt out at any time by replying STOP to any message. Upon receipt of a STOP request, we immediately cease all automated messaging to that number. Reply HELP for assistance.

3.4 No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Phone numbers and SMS data are used exclusively for the operational purposes described in this policy.

4. How We Share Your Information

We do not sell your personal information to third parties. We share information only in the following circumstances:

• Service providers: We use third-party vendors to operate our services (Twilio for SMS/voice, Stripe for payments, Supabase for data infrastructure, Vercel for hosting, Resend for email). These providers access data only as necessary to perform services on our behalf and are contractually obligated to protect it.
• At your direction: When you use our platform to send messages to your contacts (e.g., a builder sending scheduling requests to their subcontractors), you direct us to transmit information to those recipients.
• Legal compliance: We may disclose information when required by law, subpoena, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will provide notice before information becomes subject to a different privacy policy.

5. Data Retention

• Active accounts: We retain your data for as long as your account is active and as needed to provide services.
• Canceled accounts: Upon cancellation, account data is retained for 30 days to allow reactivation, then permanently deleted. SMS logs and compliance records are retained for 5 years as required by telecommunications regulations.
• Aggregate data: De-identified, aggregate data may be retained indefinitely for analytics and product improvement.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest.
• Row-level security on all database tables ensuring multi-tenant data isolation.
• Secure credential storage using environment variables and encrypted secrets management.
• Regular security reviews of code and infrastructure.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of automated SMS or voice communications.
• Object to or restrict certain processing activities.
• Data portability: receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@tecnoto.com.

8. Cookie Policy

We use cookies and similar technologies on our websites and applications:

• Essential cookies: Required for authentication, security, and core functionality. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our sites. We use these to improve our services. You may opt out of analytics cookies through your browser settings.

We do not use advertising or tracking cookies. We do not participate in cross-site tracking or ad networks.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

10. International Data Transfers

TECNOTO is based in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to such transfer and processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our websites. The "Last Updated" date at the top of this page reflects the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

TECNOTO LLC
Email: privacy@tecnoto.com
Website: tecnoto.com